Today, our Fatcow hosting plan is facing some problem and down for 10 minutes time. Desperate, we initiate the live chat with Fatcow support and inform them of the hosting service downtime. We expect it to be server issue, and require some immediate technical attention to resolve. A fast communication channel will be great, thus we choose Fatcow live chat support, chatting with support team online is quick and easy. The message is passed to Fatcow support and getting resolved after.
“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Vanessa Morris’
Me: hi vanessa
Vanessa Morris: Hi. My name is Vanessa, how are you today?
Me: my website down today. its giving error just now, http://www.fatcowreview.org/
Me: http://www.fatcowreview.org/
Me: Internal server error
Vanessa Morris: I apologize for any inconvenience this has caused you.
Vanessa Morris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Vanessa Morris: Thank you for the authentication.
Vanessa Morris: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.
Me: ok, i can wait. the site appear slow lately. please check on it as well. thanks
Vanessa Morris: Thank you for holding.
Me: ok
Vanessa Morris: It does not show internal server error message. But it is loading slowly.
Vanessa Morris: I’m sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you.
Me: ok, pls forward the issue. thanks
Vanessa Morris: You can check the status of the ticket at:
Vanessa Morris: http://members.fatcow.com/member/sconsole
Me: ok thanks
Vanessa Morris: Is there anything else I can assist you with today?
Me: that’s all. thanks.
Vanessa Morris: Thank you for chatting. Take care and have a good day!
Chat session has been terminated by the site operator.”
Fatcow support and customer service can be reached via live chat online. Fatcow is using Liveperson chatting system, one of the best and the easiest to use online live chatting system. To initiate a live chat, visit the Fatcow homepage, and at the top there is a LIVE CHAT button. Click on it will bring up the live chat window and here is where you need to provide your web hosting account info and which department you wan to contact. Choose either
- Billing department
- Technical support
- Sales department
- Serviceman
Click here to see the Fatcow website and their live chat customer support!
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January 31st, 2011 at 3:51 am
Hi I have tried several times to renew my domain but cannot get on . Can you help me as it will not acknowledge my password. I have had mixed messages also saying it is overdue and then messages saying it is paid ??? Totally confused
Thanks Glenn
February 9th, 2011 at 5:34 am
hi Glennlyn,
first thing you can do it to login your fatcow account and check the domain central, you can verify the domain status right the way. Tick the domain, and click the modify selected domain, and then you can choose to renew the domain name from there. This is for domain that you register via fatcow. If you have domain registered elsewhere, you need to have them checked via their control panel instead.
If you need to double triple confirm, you can contact fatcow support team for assistant.
August 16th, 2011 at 10:50 pm
I try to cancel my account but always got the same page
New password, but doesn’t accept any
Do you do it in purpose as I can’t cancel it so you can bill me once more
help me
August 25th, 2011 at 6:24 am
Contact fatcow directly for billing related issue, reach them at
http://www.fatcow.com/support/
Optionally you can use your fatcow vdeck to do this.
Go to Account Management > Account Renewal > tick the do not renew my account option.